01About this Privacy Policy
Rex is an online platform designed to assist builders, tradespeople, consultants and construction professionals with building-related support, including document review, compliance guidance, project tools, services, reporting, communication and AI-assisted answers. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use our website, platform, app, services or communicate with us.
By using Rex, you agree to this Privacy Policy.
02Information We Collect
We may collect personal information from users, including:
- name, business name and contact details;
- email address, phone number and account details;
- builder, trade, consultant or supplier details;
- licence, registration or business identification details where required;
- project information, including job addresses, plans, specifications, reports, photos, permits, certificates and construction documents;
- uploaded inspection reports, compliance documents, contracts, invoices, financial documents or other records;
- messages, questions, prompts, notes and communications submitted through Rex;
- payment and subscription information;
- usage data, including how you interact with the website or platform.
We only collect information that is reasonably necessary for the operation, improvement and delivery of Rex services.
03How We Use Your Information
We may use your information to:
- create and manage your Rex account;
- provide access to Rex Builder, Rex Tradie or related Rex services;
- process uploaded documents and generate responses, summaries, reports or guidance;
- allow users to communicate, request services, upload files and manage construction-related tasks;
- assist with AI-powered answers, compliance guidance, Quick Calc, legal, accounting, services, SWMS, take-off, document review and other platform functions;
- process payments, subscriptions and service requests;
- communicate with you about your account, enquiries, support requests or updates;
- improve the website, app, user experience, security and platform performance;
- comply with legal, regulatory, accounting or dispute resolution obligations;
- protect Rex, users and third parties against misuse, fraud, unauthorised access or unlawful activity.
04Uploaded Files and Construction Documents
Rex may allow users to upload documents such as building plans, engineering drawings, inspection reports, permits, contracts, specifications, photos, financial documents and project records.
We treat uploaded files as confidential user content. Uploaded files are used for the purpose of providing the Rex service, including analysis, response generation, reporting, storage, retrieval and user-requested support.
You should only upload documents that you are authorised to provide to Rex.
05AI Processing
Rex may use artificial intelligence tools to help process user questions, uploaded documents and platform requests.
AI outputs are provided as assistance only and may not replace professional legal, engineering, accounting, building surveying, architectural, tax or compliance advice. Users remain responsible for checking any output before relying on it.
Where AI processing is used, we take reasonable steps to protect user information and restrict its use to providing and improving the Rex service.
06Disclosure of Information
We may disclose personal information to:
- our employees, contractors, developers, consultants and support providers;
- third-party service providers who assist with hosting, storage, payment processing, analytics, communications, security or platform operation;
- consultants or service providers engaged through Rex, such as energy raters, soil testers, surveyors, performance solution consultants or other construction service providers, where required to complete a user-requested service;
- professional advisers, including lawyers, accountants and insurers;
- regulators, courts, tribunals, law enforcement or government authorities where required by law;
- another party with your consent.
We do not sell your personal information.
07Overseas Disclosure
Some technology, hosting, storage, analytics, payment or AI service providers may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure that personal information is handled securely and consistently with this Privacy Policy and applicable privacy laws.
08Security of Information
We take reasonable steps to protect personal information and uploaded documents from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include access controls, account authentication, secure hosting, restricted permissions, monitoring, encryption and internal data handling procedures.
However, no online platform can guarantee complete security. Users should take care when uploading confidential or sensitive documents and must keep login details secure.
09Retention of Information
We may retain personal information and uploaded files for as long as reasonably required to:
- provide Rex services;
- maintain user accounts and history;
- comply with legal, tax, accounting, insurance or dispute obligations;
- resolve support issues or disputes;
- improve platform operation and security.
Users may request deletion of certain personal information or uploaded documents, subject to any legal, contractual or operational requirements.
10Access and Correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Requests can be made by contacting us at:
Email: Developer@askrex.com.au
We may need to verify your identity before providing access or making corrections.
11Cookies and Website Analytics
Our website may use cookies, tracking tools and analytics services to understand website traffic, improve performance, remember preferences and support marketing or platform improvement.
You can disable cookies through your browser settings, although some website features may not work properly.
12Marketing Communications
We may send users updates, product news, service information, offers or educational content relating to Rex.
You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.
We may still send important account, service, billing or security-related messages.
13Third-Party Links
The Rex website or platform may contain links to third-party websites, service providers or external resources.
We are not responsible for the privacy practices, security or content of third-party websites. Users should review the privacy policies of those third parties before providing personal information.
14Complaints
If you believe we have breached this Privacy Policy or mishandled your personal information, you can contact us at:
Email: Developer@askrex.com.au
We will review your complaint and aim to respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
15Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Rex, our services, technology, law or business operations.
The latest version will be published on our website. Continued use of Rex after changes are published means you accept the updated Privacy Policy.